Why is the Power Supply necessary for my phone service?

The Power Supply is a vital part of your telephone service. It supplies and conditions electricity to the electronics in the NID (Network Interface Device) installed on the side of your house. These electronics convert the Fiber Optic signal into the copper signal that runs throughout your home or business.

This power supply must stay plugged in at all times to ensure telephone service. In a power outage, the built-in battery will supply telephone service for a minimum of 8 hours. The electronics will alert Alma Communications Company of the power failure.

What does Fiber Optic cable mean?

As new technology develops, Alma Communications Company is able to bring many new and exciting features to all customers, including those in the most rural areas. For more information about Fiber Optic Cable please click here.

When is my Telephone payment due?

Telephone bills are mailed on the first day of the month. Payment is due by the 21st. Bills are past due on the 22nd. In the event your bill becomes delinquent, a ten-day notice will be sent before disconnecting service. Call 660-674-2297 for questions about bills or to make payment arrangements.

What should I do if I have Telephone trouble?

Avoid unnecessary charges by checking the following before contacting us:

• Check that your phone is plugged securely into the wall outlet.
• Check all phones in your home to make sure none are off the hook.
• Unplug all equipment (fax, answering machine) from the line. Check each phone one by one for dial tone. The phone that causes loss of dial tone may need to be repaired.

To report trouble after hours, leave a voicemail at 660-674-2297 or toll free 1-888-371-6821, or email almatel@almanet.net.

How can I stop telemarketing calls?

1) Register with Missouri No Call.
The No Call Law allows Missourians to reduce unwanted telemarketing calls. Register by calling toll free 1-866-662-2551 or online at ago.mo.gov/nocalllaw. There is no cost to get on the list.

2) Sign up for the National "Do Not Call List."
Register home and mobile numbers at donotcall.gov or call 1-888-382-1222. The list is free to consumers and is funded by telemarketers.

I don't understand some of the charges on my bill.

• End User Charge — The FCC authorizes local telephone companies to recover a portion of the costs of facilities used to connect your home or business to their Central Office. This is a flat monthly rate and does not result in additional revenue for Alma Communications Company.
• Relay Missouri — A service funded by the Missouri Public Service Commission to provide telephone access to deaf, hard of hearing, and speech disabled individuals. Visit relaymissouri.com for more information.
• E-911 Surcharge — A state/local government charge to help fund emergency services such as Police, Fire, and Rescue agencies.

If I dispute a charge and don't pay it, will my service be affected?

Alma Telephone Company identifies all charges on your bill that, if not paid, could result in disconnection of local service. These charges are noted with an asterisk (*). Non-payment of services not marked with an asterisk may result in disconnection of those specific services, but will not lead to disconnection of your local service. Please contact our office at 660-674-2297 to resolve any billing questions.

How do I check my Voicemail?

From inside your home:

1. Dial *98
2. Enter your PIN (default is the last 7161)

From outside your home:

1. Dial 660-395-1000
2. Enter your full 10-digit phone number
3. Enter your PIN and press #

• A new voicemail is indicated by a "stutter tone" when you pick up the receiver.
• Voicemail will automatically pick up on the 5th ring.
• Your temporary password is 7161 — change it as soon as possible.

Full Voicemail Instructions can be found HERE